Excite your customers
Enhance your digital customer engagements with our flagship "Bluwyre" platform. Our bots and analytical engine streamline lead generation and customer management across OTT and Social channels.
Check out our sandbox platform
Modular and Flexible
Micro-services based architecture to deliver a complete power package for all your digital customer engagements over social OTT channels.
Customer 360
All your customer engagement insights and information, managed from a single pane. Contact Management, Templates, Channel Activity to Campaigns - can be handled from a single portal.
Insights and Analytics
Don't miss any critical insights driven by our AI frameworks and models. Analyze them easily with our friendly interface and tailor your engagement strategies
Easy lead generation and conversion
Utilizing the channels on Bluwyre as a lead generation channel enables businesses to efficiently connect with potential customers. Its widespread popularity and user-friendly interface facilitate real-time engagement and personalized interactions, aiding in lead nurturing and conversion. The platform's multimedia capabilities further enhance the lead generation process, making it a valuable tool for driving customer acquisition and increasing sales.
Targeted and contextual Campaigns
Our targeted and contextualized campaigns leverage data-driven insights and advanced targeting techniques to ensure precise and relevant messaging reaches your audience. Tailored to meet your specific goals, our campaigns focus on delivering personalized and engaging content to drive brand awareness, generate leads, and increase sales.
Check out the Campaign module in action
Meaningful insights
We specialize in analyzing social channel engagement data to provide valuable insights for optimizing your online presence. Our expertise and cutting-edge tools help you understand your audience, improve engagement, and achieve your business goals. Contact us to unlock the power of meaningful insights in social channel engagement.
Rockstar customer support
Embracing the power of social chat channels to support customers can revolutionize your business. Instant communication, personalized interactions, and real-time assistance create a seamless customer experience. By being present on social chat channels, you can engage with your customers where they are, build trust, and enhance customer satisfaction. Don't miss out on the opportunity to leverage the power of social chat channels to provide exceptional customer support.
Seamless handover from Digital Assistant to Human Agent
When measuring the success of any Digital Engagement Platform, the key performance indicators (KPIs) to consider include:
- Customer Engagement
Measure the level of customer interaction across social channels.
- Conversion Rate
Track the percentage of customers who performed the intentional actions.
- Customer Satisfaction
Monitor the overall satisfaction , user experience and service quality
- Customer Retention
Measure and curate strategies to ensure loyalty and repeat business with your customers.
- Revenue Growth
Track the impact of the platform on overall sales and revenue generation through various channels.
- Cost Savings
Reduce Customer service costs using the AI agents and Co-pilots
- Channel Performance
Analyze the performance of each channel to identify strengths, weaknesses, and opportunities for improvement.
By monitoring these KPIs, we help our partner's businesses to assess the effectiveness of their Digital Engagement strategies and make data-driven decisions to optimize performance and drive business growth.
Use cases enabled
e-Commerce Journeys
Enabling an end-to-end commerce journey within the social channel for faster conversions of customer impulse buying situations
Payments
Integrations enabled with leading payment gateways and wallets for a better consumer buying experience
Lead Generation
From creating awareness to successful registrations through a web view within the channel itself
Appointment Bookings
For all service oriented business managing their customers time through an efficient and easy appointment booking is a game changer
Subscriptions
If you are selling digital services and products, you can enable your consumers to manage their subscriptions directly on the social channels
AI Conversational Bot
Integrated AI Bot which is configurable and learns with you as your business grows, enabling a superior customer experience
An intuitive web portal to manage all your customer engagement channels - primarily the social OTT channels like WhatsApp, Facebook, Facebook Messenger, Instagram, Telegram, Google RCS, Twitter all in once place.
Use the rich dashboard for template management, content library , contact and consent management, easy to use guided campaign module - all in the same portal.
We will ensure that your business teams are trained on the platform to extract the most and the best from the platform. We believe in a ROI driven investment.
Not sure where to start ?
If you're considering making the shift to a digital platform to enhance customer interaction, and if you have concerns about the time, resources, and expenses required to establish a top-tier engagement service, then you've landed in the perfect spot for assistance.
Seeking better results with a new approach?
Businesses often become too focused on implementing technology that they forget the primary business objectives they set out to achieve. This is a common occurrence, and the sooner you recognize it and change direction, the better for the business. Let us know your business KPIs, and we'll handle the rest.