Customer Success Manager

About the Role

We’re a fast-growing high-tech startup on a mission to redefine  AI-driven solutions and services. Backed by leading investors and driven by innovation, we serve a global client base of forward-thinking enterprises. At our core, we’re passionate about customer impact, and we’re looking for a Customer Success Manager who shares that passion to join our growing global team.

As a Customer Success Manager (CSM) for Global Clients, you will be the strategic partner and trusted advisor to some of our most valuable international customers. You will be responsible for ensuring they derive maximum value from our solutions, drive adoption and retention, and help expand the relationship over time. This role requires a proactive, analytical, and empathetic professional who thrives in fast-paced, high-growth environments.

Key Responsibilities

• Serve as the primary point of contact for assigned global clients, managing the entire post-sale relationship lifecycle.
• Drive customer adoption, value realization, and satisfaction through structured onboarding, training, and proactive engagement.
• Develop strong relationships with key stakeholders and decision-makers across multiple time zones and cultures.
• Monitor account health, proactively identify risks, and implement mitigation plans to ensure customer retention.
• Collaborate closely with Sales, Product, Support, and Engineering teams to align on client goals, product feedback, and issue resolution.
• Identify and drive upsell and cross-sell opportunities in collaboration with the sales team.
• Conduct regular business reviews, usage analytics reporting, and strategic planning sessions with clients.
• Advocate for the customer internally and influence product roadmap based on customer feedback.
• Maintain accurate account records in CRM and customer success tools, tracking engagement, health scores, and success plans.

Mandatory Qualifications

• 6+ years of experience in Customer Success, Account Management, or related roles within a high-growth SaaS or tech environment.
• Experience managing international or enterprise-level clients across diverse regions.
• Excellent communication, presentation, and interpersonal skills, with the ability to influence and build trust at all levels.
• Highly organized with strong project management skills and attention to detail.
• Ability to analyze data, derive insights, and act on them to improve customer outcomes.
• Passion for technology, innovation, and solving real-world problems for clients.
• Comfortable with ambiguity and adaptable in a fast-evolving startup culture.

Good to have

• Experience working in a startup or scaling tech environment.
• Multilingual skills or international work experience.
• Background in Fintech, AI, SaaS based solutions and products company

What we offer

• Competitive compensation and bonus.
• Flexible remote work environment
• Generous PTO and wellness benefits
• An international, collaborative, and high-performing team
• Career development opportunities and exposure to global clients and technologies