Unified Social Channel Aggregator

Create your own static or template messages and tune them with variables to provide a personalized engagement to your customers. You can also schedule bulk messages across channels through the built in schedule dispatcher.

Based on the past as well as current ongoing conversations with a consumer, the bot is constantly learning to provide the most relevant contextual information. It also takes into account the consumer sentiments to make sure the channels provide a no-nonsense and prompt response to your customers.

The platform provides a single view of the customer engagements across channels and a single bot serves the customer, irrespective of any channel he/she comes in, to provide a seamless response to any of the customer queries.

Open API's are available with complete documentation to make it easy to have all inbound and outbound integrations. Be it your CRM, Billing, Ticketing, Campaign Manager, Calendar or any IT application just plug and play using the API's provided.

The platform supports the mechanism to invoke a live agent to transfer the chat from any of the channels to the agent, who ensures the customer experience is top-notch.

The platform provides pre-curated analytical models, insights and reports which can be used by the business users to better understand customer engagement analytics and make more impactful decisions.

The system leverages a suite of industry standard tools to provide a super safe and secure access to the platform.